Performance Competence: Brand Advocate

Being a Brand Advocate, passionate about service is a critical component of individual high performance.

Performance Outcomes:

• Clearly understand their customer’s needs.
• Demonstrate a customer focused attitude to develop loyal customers.
• Display responsiveness and flexibility.
• Hold themselves accountable for their customers’ brand experience.

Brand Advocate includes the following product profile:

• SUPER Service
  For frontline, specialist staff and management at a novice, practitioner or master level who are required to become more assertive in order to improve performance in the workplace.