Performance Competence: Personal Leadership

Demonstrating Personal Leadership is a critical component of individual high performance.

Performance Outcomes:

Participants will be able to:

• Demonstrate emotional intelligence.
• Display optimism and passion.
• Display resilience.
• Inspire the best in others.
• Cope with change.
• Continuously learn and develop.
• Take accountability and ownership.

Personal Leadership is made up of the following product profiles:

• Interpersonal Savvy
  For frontline, specialist staff and management at a novice, practitioner or master level who are required to communicate effectively in a variety of customer interface situations.
• Resilience
  For frontline, specialist staff and management at a novice, practitioner, or master level who are currently under stress in the work environment, and are required to display greate resilience to improve performance.